Transition of Care

Transition of Care in the Case of a Terminated or Non-Contracted Provider

If requested, BCBSAZ Health Choice Pathway will allow a 60-day transition of care for members from a terminated practitioner to a contracted provider (PCP or specialist). Members will receive a letter from BCBSAZ Health Choice Pathway with at least a 60-day advance written notice. The terminating provider and the accepting provider will communicate all health care treatment to ensure continuity of care for the member. In some areas where there are limited specialty providers, BCBSAZ Health Choice Pathway may allow a non-contracted provider to continue care if a member is under active treatment.

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© BCBSAZ Health Choice Pathway

BCBSAZ Health Choice Pathway (HMO D-SNP) is a Health Plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in BCBSAZ Health Choice Pathway (HMO D-SNP) depends on contract renewal. BCBSAZ Health Choice Pathway is a subsidiary of Blue Cross® Blue Shield® of Arizona.

Member Services can be reached at 1-800-656-8991, TTY 711, 8 a.m. to 8 p.m., 7 days a week. Member Services also has free language interpreter services available for non-English speakers.

Every year, Medicare evaluates plans based on a 5-star rating system.

H5587_D40881PY25_M Last Updated: 10/1/24