Member Overview
Member Handbook
Your BCBSAZ Health Choice Member Handbook will help you understand your AHCCCS Complete Care (ACC) benefits and how you can get help from BCBSAZ Health Choice. The Member Handbook is a great tool to learn about your health plan and what’s available to you. You may request a printed copy of the handbook or directories from member services at any time. We will mail you a copy at no cost to you. You can also bookmark any of our pages to refer back to them at any time. You can also print information from our website. Press down on the Control button and the letter P at the same time to print.
You can learn more about:
- What benefits and services are covered
- Member rights and responsibilities
- Filing a complaint, grievance, or appeal
- Community resources
- Language services and cultural competency
- Common medical terms
Resources
Contact Us
For information and assistance, call toll-free:
1-800-322-8670To obtain language or ASL interpretation services for your your appointments with Health Choice staff, call:
1-800-322-8670Our Maternal Care Management Team focuses on keeping mother and baby healthy throughout the pregnancy. The Stork Line connects members and providers to the Maternal Care Management Team. The Stork Line connects members and providers to the Maternal Care Management Team.
Stork Line: 1-800-828-7514Hours of Operation
7 a.m. – 4 p.m., Monday-Friday (except holidays)
Talk directly to one of our member services representatives who can answer your questions.
- We work with your doctor to help you and your family get the health care you need.
- We have many health programs to help you and your family stay healthy.
- Language services are available to help you and your family communicate with Health Choice staff such as Health Choice Member Services, Health Choice claims, or Health Choice Care Management
- BCBSAZ Health Choice offers an extensive network of doctors, hospitals and many other health care providers.
- We want to ensure that you get the best quality care. We do this by rating our providers by star rating and identifying Centers of Excellence. To view more about these ratings and criteria, visit our Centers of Excellence & Star Ratings page, or click here.
Keep Your Family Healthy With BCBSAZ Health Choice!
BCBSAZ Health Choice Members – Community Assistors are here to help you!
If you have questions about your AHCCCS coverage or eligibility, our team is here for you.If you would like to apply for Medicaid
If you need to change your health plan Please call AHCCCS at 800-962-6690, or in Maricopa County call 602-417-4000.
Call Us
CRISIS HELP: 1-844-534-HOPE (4673) or Text 4HOPE (44673)
24/7 Nurse Advice Line: 1-888-267-9037
Call Us: 1-800-322-8670 (TTY:711)