1-800-322-8670

Clinical Practice Guidelines and Recommendations

For Members

BCBSAZ Health Choice uses clinical practice guidelines when making important decisions about keeping you and your family healthy.

We provide the support needed to be sure your primary care provider, specialists, and other healthcare providers involved in your care work closely with you on treatment plans for individual needs.

We encourage members to call BCBSAZ Health Choice Member Services at 1-800-322-8670 with specific questions relating to your care.

Medical Determination Criteria

BCBSAZ Health Choice’s clinical and medical management teams use national guidelines and resources when making medical determinations. The resources include, but are not limited to:

To obtain BCBSAZ Health Choice’s national and state recognized medical necessity criteria applied to behavioral health and medical decisions, please contact 1-800-322-8670 (TTY: 711).

For more information about care management at BCBSAZ Health Choice, please call:

BCBSAZ Health Choice
Toll- free: 800-322-8670
Maricopa County: 480-968-6866

Call Us

CRISIS HELP: 1-844-534-HOPE (4673) or Text 4HOPE (44673)
24/7 Nurse Advice Line: 1-888-267-9037
Call Us: 1-800-322-8670 (TTY:711)