Member Overview

Member Handbook

Your BCBSAZ Health Choice Member Handbook will help you understand your AHCCCS Complete Care (ACC) benefits and how you can get help from BCBSAZ Health Choice. The Member Handbook is a great tool to learn about your health plan and what’s available to you.

You can learn more about:

What benefits and services are covered
Member rights and responsibilities
Filing a complaint, grievance, or appeal
Community resources
Language services and cultural competency
Common medical terms

Member Handbook

Resources

Member Information
Primary Care Provider Directory

Specialty Provider Directory

Practice Locations with Accommodations for Members with Accessibility Needs

Pharmacy Directory

Notice Of Privacy Practices
Contact Us
For information and assistance, call toll-free:
1-800-322-8670

To obtain language or ASL interpretation services for your your appointments with Health Choice staff, call:
1-800-322-8670

Our Maternal Care Management Team focuses on keeping mother and baby healthy throughout the pregnancy. The Stork Line connects members and providers to the Maternal Care Management Team. The Stork Line connects members and providers to the Maternal Care Management Team.
Stork Line: 1-800-828-7514

Hours of Operation
7 a.m. – 4 p.m., Monday-Friday (except holidays)

Talk directly to one of our member services representatives who can answer your questions.

We work with your doctor to help you and your family get the health care you need.
We have many health programs to help you and your family stay healthy.
Language services are available to help you and your family communicate with Health Choice staff such as Health Choice Member Services, Health Choice claims, or Health Choice Care Management
BCBSAZ Health Choice offers an extensive network of doctors, hospitals and many other health care providers.
We want to ensure that you get the best quality care. We do this by rating our providers by star rating and identifying Centers of Excellence. To view more about these ratings and criteria, visit our Centers of Excellence & Star Ratings page, or click here.

Keep Your Family Healthy With BCBSAZ Health Choice!

BCBSAZ Health Choice is a health plan option for residents of Apache, Coconino, Maricopa, Mohave, Navajo, Gila, Yavapai, and Pinal counties.

BCBSAZ Health Choice Members – Community Assistors are here to help you!
If you have questions about your AHCCCS coverage or eligibility, our team is here for you.
Learn More (Opens in a new tab)
If you would like to apply for Medicaid
If you need to change your health plan Please call AHCCCS at 800-962-6690, or in Maricopa County call 602-417-4000.
Apply Here