Reenrollment, portal access,
premium payments, ID card,
etc.

Eligibility, benefit
administration, account access,
plan types, etc.

Account access, enrolling
clients, book of business, sales
and marketing, etc.

Account access, pharmacy
benefits, prior authorizations,
electronic transactions, etc.

Choosing a plan, Affordable
Care Act (ACA), enrollment
options, etc.

Eligibility, plan types, choosing a
plan, D-SNP, Medicare overview,
etc.

BCBSAZ Health Choice, Eligibility,
Member Handbook,
Community Resources, Member Services etc.