Notice of Nondiscrimination
Discrimination is Against the Law
Blue Cross® Blue Shield® of Arizona (AZ Blue) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)) (or sex, including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes).1 AZ Blue does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
AZ Blue:
- Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact AZ Blue Section 1557 Coordinator C303.
If you believe that AZ Blue has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Section 1557 Coordinator C303
P.O. Box 13466
Phoenix, AZ 85002-3466; Call 602-864-2288
or email us at crc@azblue.com
Privacy Office
Blue MedicareRx (PDP)
2300 Main Street, CA134-0304
Irvine, CA 92614
Call 1-844-883-8524 (TTY: 711)
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, AZ Blue Section 1557 Coordinator C303 is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services 200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
This notice is available at AZ Blue’s website: azblue.com/nondiscrimination-notice
1 This language/approach is not required under Section 1557 regulations.