New to Blue? A 4-Step Member Guide
If you are new to AZ Blue – welcome! Now is the perfect time to find doctors, schedule appointments, and make sure you understand your 2025 coverage. We’re here to help you get started.
Sign up for your member portal account
New this year: We’ve made it even easier to register online! Two ways to do it:
- Provide your member ID number (found on your ID card) and date of birth
- OR provide your social security number and date of birth
New registered members get a quick tour of their member portal when they first sign on!
Easy ways to access your benefits
You’ll need your AZ Blue member ID information to get healthcare services at places like the doctor’s office, the pharmacy, urgent-care center, hospital, or emergency room. There are three ways to show you’re an AZ Blue member.
1. Easy login to get your digital ID card: Login to your account to access your ID Card multiple ways.
- Download your digital credentials to your Android or Apple Wallet. Here’s how.
- Print a copy
- Email a PDF or screenshot
2. Show your AZ Blue ID Card. Use your member ID card to make appointments with your doctor. If you are a renewing member with the same plan as last year, use your old member ID until the new one arrives.
3. Use your member ID number. Your provider can still validate your eligibility without your member ID card. All they need is your full name, member number, and birthdate.
Understand what your plan covers and your costs
It’s important to understand what your plan covers and what out-of-pocket costs you may have. Here are different ways you can learn about your coverage:
- Your Member Guide: This guide is a quick overview showing you how to get the most out of your health plan. You can find it under the My Benefits tab on your member portal account.
- Your Summary of Benefits and Coverage (SBC): Your SBC explains what your plan covers, how it works, your cost-share amounts, and more. You can find it under the My Benefits tab on your account.
- Your Benefit Book: It explains your health plan details and is also available under the My Benefits tab.
- Customer Service: If you have a question about your plan or need help understanding your benefits, you can call the phone number on the back of your ID card.
- Price a Drug: You can see exactly how much your medication will cost based on the latest status of your deductible, so you never have to worry about surprise medication costs. Go to the Pharmacy tab, click “Drug pricing,” and type in the name of the drug to find comparative pricing at nearby pharmacies.
- Cost Estimations: Get an idea of healthcare costs for services like MRI’s and surgeries by using the “Cost Estimates” tool on the homepage of your account.
- Deductibles: To find out what you have paid toward your deductible and out-of-pocket maximum, click the ‘Deductibles’ tool on the homepage of your account. Keep checking in on these balances because they will change based on the latest status of your claims.
Find healthcare providers in your plan’s network
On your member portal account, you have access to the Find a Doctor tool, which lists doctors, other healthcare professionals, hospitals, and facilities that are part of our network. You can search by name, specialty, and more.
Don’t pay more than you should – always seek out doctors and facilities that are in-network. AZ Blue negotiates lower rates with in-network providers to protect you from paying higher medical bills. Check that all of your healthcare providers and facilities are in your plan’s network before you go.
For quick access to all this information and more, add an azblue.com shortcut directly to the home screen of your mobile device. And if you want to learn some health insurance basics so you can better understand your plan benefits, visit: Understanding Health Insurance | Members | AZ Blue.