1 (888) 288-4398 TTY 711

Member Guides for Medicare Health Plans

You are very important to us. We are here to help you with the care you need to stay healthy. Our member services team is ready to answer your questions and assist you whenever you need it. This online guide will help you learn how your health plan works.

Over the Counter and Healthy Rewards program

Get a quarterly allowance to buy health products and earn rewards for eligible health activities.

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  • Business_Finance_Individual_Employee_Person

    Sign up for your online member account

    Access your personalized online member account where you can review your plan coverage, check on the status of your claims, and much more. You can also:

    • Review your plan documents
    • Find and compare doctors or facilities
    • Check the status of a claim
    Sign Up
  • Medical_Healthcare_ID Card

    Your AZ Blue member ID card

    After you enroll in a plan, you will receive your ID card in the mail. It contains important plan details and shows who to call if you have questions. Didn’t get your ID card or need another one? You can request a printed version by calling member services.

    You will need your AZ Blue ID card when you:

    • Visit a doctor or other healthcare professional
    • Go to a pharmacy for the first time to get the medication your doctor prescribes for you
    • Visit an urgent care center
    • Go to the hospital or ER
    • Call AZ Blue customer service

    Call member services at 480-937-0409 (local) 1-800-446-8331, TTY: 711
    Hours: 8 a.m. to 8 p.m., local time.

    • October 1−March 31: seven days a week
    • April 1−September 30: Monday through Friday
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    Find healthcare providers in your plan's network

    The “Find a Doctor” tool lists doctors, other healthcare professionals, hospitals, and facilities that are part of our network. To access it, log in to your online account and click “Find a Doctor.” You will be able to search for a provider in your plan’s network by name, type (area of specialization), or distance from your location.

    It’s always good to find out if providers are in your plan’s network before you see them. Providers who are not in your plan’s network may not be covered by your plan. That means you may be responsible for paying the bill in full.

    You can also call the number on the back of your member ID card to see if a provider you’re planning to see is in your network.

    Find a Doctor
  • Medical_Healthcare_Blood Pressure

    Complete your annual wellness visit

    Keeping up with wellness visits and checkups is an essential part of staying healthy, and earning rewards for applicable screenings.

    A wellness visit may include:

    • A physical exam
    • Measuring of your vitals (such as body temperature, blood pressure, and pulse)
    • Reviewing your personal and family medical histories
    • Recommended screenings
    • Administering any necessary shots or immunizations
    • Creating a plan to help you improve and maintain your health
    Blue Cross® Blue Shield® of Arizona (AZ Blue) is contracted with Medicare to offer HMO and PPO Medicare Advantage plans and PDP plans. Enrollment in AZ Blue plans depends on contract renewal.

    AZ Blue offers BlueJourney PPO Medicare Advantage plans. AZ Blue Advantage, a separate but wholly owned subsidiary of AZ Blue, offers Best Blue Life Classic and Plus HMO plans.

    You are eligible to enroll in a AZ Blue Medicare Supplement plan if you are age 65 or older, entitled to Medicare Part A, and enrolled in Medicare Part B, and you live in the plan service area. You must continue to pay your Medicare Part B premiums (and Part A, if applicable), if not otherwise paid for by Medicaid or another third party. During the first six months when you are age 65 and also enrolled in Medicare Parts A & B you cannot be denied a Medicare Supplement plan when you apply for one, regardless of health status.

    Health Choice Pathway HMO D-SNP is a Health Plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Health Choice Pathway HMO D-SNP depends on contract renewal. Health Choice Pathway Member Services can be reached at 1-800-656-8991, TTY: 711, 8 a.m. to 8 p.m., 7 days a week.

    Blue Cross Blue Shield of Arizona (AZ Blue) and Health Choice Arizona (HCA) comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We provide free aids and services to people with disabilities to communicate effectively with us, such as qualified interpreters and written information in other formats such as large print and accessible electronic formats. We also provide free language services to people whose primary language is not English, such as qualified interpreters and written information in other languages. If you need these services call 1-800-446-8331 (TTY: 711) for AZ Blue Medicare Advantage or 1-844-883-8524 (TTY: 711) for AZ Blue Blue MedicareRx (PDP) or 1-800-656-8991 (TTY: 711) for HCA.

    Member Services can be reached at 480-937-0409 (in Arizona) or at our toll-free phone number at 1-800-446-8331 (TTY users should call 711). Hours are 8 a.m. to 8 p.m., Monday through Friday from April 1 to September 30; and 7 days a week from October 1 to March 31. Member Services also has free language interpreter services available for non-English speakers.

    OptumRx® is an independent company providing prescription mail order services.

    Spanish (AZ Blue): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-446-8331 (TTY: 711).

    Navajo (AZ Blue): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-446-8331 (TTY: 711).

    Spanish (HCA): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-656-8991 (TTY: 711).

    Navajo (HCA): Díí baa akó nínízin: Díí saad bee yάnílti’ go Diné Bizaad, saad bee άkά’ άnída’ άwo’ dę͗ę͗, t’άά jiik’eh, éí nά hóló̖, kojí̖ hódíílnih 1-800-656-8991 (TTY: 711).

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    Last Updated 10/01/2024