1 (888) 288-4398 TTY 711

Integrated Care Management

The Blue Cross Blue Shield of Arizona (AZ Blue) Integrated Care Management program is here to help when you need it most. Clinical Care Managers work with you to make sure you have the care and services you need if you’re returning home after a hospital stay, or have been diagnosed with a serious health issue, need assistance navigating the healthcare system, or need help managing chronic conditions such as asthma, chronic obstructive pulmonary disease (COPD), coronary artery disease (CAD), depression, diabetes, and heart failure.

The program offers a range of care management services at no additional cost to you.

Our Care Managers take a personalized and holistic approach to helping members, families, and caregivers arrange healthcare services, and support members to become independent in managing their health. They can review your health history and situation, can assess your health and future needs, get you in touch with local resources, collaborate with providers, and answer any questions you have about state and federal programs.

We help make sure you have the care you need, when and where you need it most. We encourage you or your family/caregiver to call 480-937-0409 (in Arizona) or toll-free at 1-800-446-8331, TTY: 711 8:00 a.m. to 8:00 p.m., Monday – Friday from April 1 to September 30; and 7 days a week from October 1 to March 31 to learn more.

    Blue Cross® Blue Shield® of Arizona (AZ Blue) is contracted with Medicare to offer HMO Medicare Advantage plans. Enrollment in AZ Blue plans depends on contract renewal.

    You are eligible to enroll in a AZ Blue Medicare Supplement plan if you are age 65 or older, entitled to Medicare Part A, and enrolled in Medicare Part B, and you live in the plan service area. You must continue to pay your Medicare Part B premiums (and Part A, if applicable), if not otherwise paid for by Medicaid or another third party. During the first six months when you are age 65 and also enrolled in Medicare Parts A & B you cannot be denied a Medicare Supplement plan when you apply for one, regardless of health status.

    Health Choice Pathway HMO D-SNP is a Health Plan with a Medicare contract and a contract with the state Medicaid program. Enrollment in Health Choice Pathway HMO D-SNP depends on contract renewal. Health Choice Pathway Member Services can be reached at 1-800-656-8991, TTY: 711, 8 a.m. to 8 p.m., 7 days a week.
    Member Services can be reached at 480-937-0409 (in Arizona) or at our toll-free phone number at 1-800-446-8331 (TTY users should call 711). Hours are 8 a.m. to 8 p.m., Monday through Friday from April 1 to September 30; and 7 days a week from October 1 to March 31. Member Services also has free language interpreter services available for non-English speakers.

    OptumRx® is an independent company providing prescription mail order services.

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    Last Updated 01/01/2025