Eligibility & Benefits

When our members need care, we’re here 24/7 to help you quickly validate eligibility. You can use the Availity Essentials or AZ Blue provider portal, call our Provider Assistance team at 602-864-4320 (1-800-232-2345, ext. 4320), or email us at ProviderHelp@azblue.com. For 24/7 urgent treatment needs and transfers to post-acute care, email our Clinical Support team at UtilMgmt@azblue.com.

5 Ways to Spot an AZ Blue Member (and quickly validate eligibility 24/7)
Learn More (Opens in a new tab)

Blue Cross® Blue Shield® of Arizona (AZ Blue) Plans

Federal Employee Program® (FEP®) Plans

BlueCard® (Out-of-Area) Plans

 


Availity Essentials Portal
AZ Blue Provider Portal
602-864-4320 (1-800-232-2345, ext. 4320)
ProviderHelp@azblue.com

Medicare Advantage Plans (prefixes M2K and M3P)

Availity Essentials Portal
Medicare Advantage Provider Portal
1-800-446-8331


Corporate Health Services (CHS) Group Plans (no prefix)

Contact the third-party administrator (TPA) named on the member ID card or use our search tool to find the TPA contact information:
Restricted Content   CHS Group - TPA Information Finder 

BlueDental Stand-Alone Plans (prefix 99D)

BlueDentalSM Provider Portal

Additional Resources

Can’t find what you’re looking for? We’re here to help.
1-800-232-2345, ext 4320

When a member needs care, we are here to help!

If you receive an error message when validating eligibility or need help with prior authorizations, please do not turn the member away.
ProviderHelp@azblue.com 1-800-232-2345, ext. 4320