Eligibility & Benefits

When our members need care, we're here 24/7 to help you quickly validate eligibility. You can use the portal, call our Provider Assistance team at 1-844-995-2583 or email us at ProviderHelp@azblue.com. For 24/7 urgent treatment needs, email our Clinical Support team at UtilizationMgmt@azblue.com.

Did you know you can validate eligibility without a member ID card?
Learn How (Opens in a new tab)

Blue Cross® Blue Shield® of Arizona (AZ Blue) Plans
Federal Employee Program® (FEP®) Plans
BlueCard® (Out-of-Area) Plans

Availity Essentials Portal
AZ Blue Provider Portal
1-844-995-2583
ProviderHelp@azblue.com

Medicare Advantage Plans

Availity Essentials Portal
1-800-446-8331


Corporate Health Services (CHS) Group Plans (no prefix)

Contact the third-party administrator (TPA) named on the member ID card or use our search tool to find the TPA contact information:
Restricted Content   CHS Group - TPA Information Finder 

BlueDentalSM Stand-Alone Plans (prefix 99D)

BlueDental Provider Portal

Additional Resources

Can’t find what you’re looking for? We’re here to help.
1-844-995-2583

When a member needs care, we are here to help!

If you receive an error message when validating eligibility or need help with prior authorizations, please do not turn the member away.
ProviderHelp@azblue.com 1-844-995-2583